eBay Selling

If you have a customer who is irate that an item didn’t arrive before Christmas, or their nephew didn’t like it, or they are miserable people and want to take it out on others, there’s not a lot that you can do about it. What you can do, however, is to keep your response professional and to not lose more sales than is necessary because of the negative feedback.

It is very tempting to respond with “Customer is stupid, bought late, eats poop,” but that will probably make you lose more sales than the actual negative did. Many buyers do look at negatives and try to assess the situation. An angry reply tells them that you might be trouble. A calm, professional response tells than that this occurrence was handled well by the seller.

A response like “Buyer paid on 12/21, item shipped 12/22″ or “Buyer purchased too late to receive by 12/24″ lets other buyers know that the fault was with the buyer and voices it in a way that you are more likely to be believed than if you went crazy with the exclamation points.

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